At Custom Steel Sign Store, we want you to feel fully confident in your purchase. Every sign we sell is made to order, crafted with precision, coated for durability, and shipped directly to you. Our Strong as Steel Guarantee is our promise that you’ll receive a sign we’re proud to stand behind.
1. Guaranteed Craftsmanship
Your custom steel sign will be cut cleanly, coated evenly, and made exactly according to the design, name, or details you selected. If something is wrong due to a production error, we’ll remake it at no cost.
2. Guaranteed Accuracy
If we make a mistake - wrong spelling, wrong size, wrong finish, or incorrect design - we fix it. No excuses. No hassle.
3. Guaranteed Delivery
Your order should arrive in great condition.
- If your sign is damaged in transit or lost during shipping, simply reach out within 3 business days with photos of the box and the sign (or tracking details for missing packages).
We’ll work with you to make it right. - Customers who add Package Protection at checkout get an even faster replacement process, but all customers receive support.
4. Custom Items Are Always Final Sale
Because every sign is made just for you, we cannot accept returns for:
- Buyer’s remorse
- Incorrect personalization submitted by the customer
- Undamaged custom items
We ask that you double-check spelling, dates, and finish options before placing your order.
5. We Stand Behind Every Piece
Our goal is simple: Deliver a steel sign that looks great today and holds up for years.
If something doesn’t meet expectations, contact us and we’ll help you get the result you should have received the first time.
Your satisfaction matters - and we stand behind every sign we ship.
